Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
Personal Information You Provide
When you interact with our business marketing education services, we collect information you voluntarily share with us. This happens when you inquire about our programs, sign up for newsletters, or contact us directly.
- Full name and professional title
- Email address and phone number
- Business name and industry details
- Marketing experience and current challenges
- Educational background and career goals
- Communication preferences and feedback
Automatically Collected Information
Our website automatically gathers certain technical information to improve your browsing experience and help us understand how people use our educational resources.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security and regional content customization | 30 days |
| Browser & Device Info | Technical compatibility and optimization | 12 months |
| Page Views & Navigation | Content improvement and user experience | 24 months |
| Session Duration | Educational content effectiveness analysis | 18 months |
How We Use Your Information
We use collected information to provide valuable marketing education and maintain meaningful connections with our community. Every use serves a specific purpose in delivering quality educational experiences.
Primary Uses Include:
- Responding to your inquiries about our business marketing programs
- Sending educational content and industry insights you've requested
- Personalizing your learning experience based on your business needs
- Improving our curriculum and educational materials
- Communicating program updates and important announcements
- Conducting educational research and content effectiveness studies
Marketing Communications
We only send marketing materials to people who've explicitly shown interest in our educational programs. You can unsubscribe from these communications at any time using the links in our emails or by contacting us directly.
Information Sharing and Disclosure
We don't sell your personal information to third parties. We believe your educational journey and business details should remain private. However, there are specific situations where we might share information.
Service Providers
We work with trusted companies that help us deliver educational services. These include email platforms, website hosting, and educational technology providers. All service providers must agree to protect your information according to our privacy standards.
Legal Requirements
Sometimes Australian law requires us to share information with government agencies or law enforcement. This happens rarely and only when legally mandated. We'd notify you about such requests unless legally prohibited from doing so.
We Never Share Information For:
- Commercial advertising by other companies
- Selling contact lists or student databases
- Third-party marketing campaigns unrelated to education
- Social media advertising without explicit consent
Your Privacy Rights
Under Australian Privacy Law, you have specific rights regarding your personal information. We've designed simple processes to help you exercise these rights whenever needed.
Access Your Information
Request a copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect. You can do this through your account or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and legitimate business needs.
Restrict Processing
Limit how we use your information while maintaining essential educational services you've requested.
Data Portability
Receive your personal information in a structured format that you can transfer to other educational providers.
Object to Processing
Object to certain uses of your information, particularly for marketing purposes or automated decision-making.
Data Security and Protection
Protecting your information is fundamental to everything we do. We've implemented comprehensive security measures that go beyond industry standards to safeguard your personal and educational data.
Technical Safeguards
- End-to-end encryption for all data transmission
- Secure cloud storage with regular security audits
- Multi-factor authentication for staff access
- Regular security updates and vulnerability assessments
- Automated backup systems with encryption at rest
Administrative Controls
Our team receives regular privacy training and follows strict protocols when handling personal information. Access to student data is limited to staff members who need it for educational purposes. We maintain detailed logs of who accesses what information and when.
Security Incident Response
If a security incident affects your personal information, we'll notify you within 72 hours of discovering the breach. We'll explain what happened, what information was involved, and what steps we're taking to address the situation.
Data Retention and Deletion
We keep your information only as long as needed for educational purposes or as required by Australian law. Different types of information have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Student enrollment records | 7 years after completion | Educational compliance requirements |
| Marketing communications preferences | Until you unsubscribe | Ongoing communication management |
| Website analytics data | 24 months maximum | Service improvement and optimization |
| Inquiry and contact forms | 3 years | Customer service and follow-up |
| Financial transaction records | 7 years | Tax and accounting compliance |
Secure Deletion Process
When we delete your information, we use secure deletion methods that make data unrecoverable. This includes overwriting digital storage and destroying physical records according to Australian Government security standards.
International Data Transfers
While our primary operations are based in Australia, some of our educational technology providers are located overseas. When we transfer your information internationally, we ensure it receives the same level of protection as in Australia.
Approved Transfer Mechanisms
- Standard Contractual Clauses with overseas providers
- Adequacy decisions for countries with comparable privacy laws
- Binding Corporate Rules for multinational service providers
- Explicit consent for specific transfer purposes when required
Current International Partners
We currently work with educational technology providers in New Zealand, Singapore, and the European Union. These regions have privacy laws that provide adequate protection for your personal information.
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your experience and help us understand how people engage with our educational content. You have control over these technologies and can adjust your preferences.
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your privacy preferences. You can't disable these through our cookie settings because they're essential for the website to work.
Analytics and Performance
We use analytics cookies to understand how visitors interact with our educational content. This helps us identify which resources are most valuable and where we can improve the learning experience. This data is aggregated and doesn't identify individual users.
Managing Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this might affect website functionality. We'll respect your browser settings and won't set unnecessary cookies if you've disabled them.
Children's Privacy
Our business marketing education programs are designed for adult professionals. We don't knowingly collect personal information from children under 18. If we discover we've accidentally collected a child's information, we'll delete it immediately and contact the parents or guardians.
Age Verification Process
During enrollment, we verify that participants are 18 or older. If someone under 18 wants to access our educational resources, we require parental consent and limit data collection to the minimum necessary for educational purposes.
Privacy Policy Updates
We review and update this privacy policy regularly to reflect changes in our educational programs, technology, or legal requirements. When we make significant changes, we'll notify you through multiple channels.
How We Communicate Changes
- Email notification to all active students and subscribers
- Prominent notice on our website homepage
- Updated effective date at the top of this policy
- Summary of changes in our monthly educational newsletter
Your Options After Changes
If you disagree with updated privacy practices, you can withdraw consent, update your communication preferences, or request deletion of your information. We'll always respect your choices about how we handle your personal data.
Privacy Questions and Concerns
We're here to help with any privacy-related questions or concerns. Our privacy team responds to all inquiries within two business days and works to resolve issues quickly and transparently.
Privacy Officer
sondarivelo Educational Services
3/26 Garran Pl, Garran ACT 2605, Australia
Phone: +61 8 8317 5369
Email: contact@sondarivelo.com
Privacy Inquiry Response Time: Within 48 hours
Office of the Australian Information Commissioner
If you're not satisfied with our response to your privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC). They provide independent oversight of privacy matters and can investigate complaints about privacy breaches.